Trust & Safety

Your guide to verification, secure transactions, privacy, disputes, and staying safe on Buselor.

How We Protect You Disputes Safety Checklist
A young Nigerian woman looking confidently at her smartphone with a shield icon overlay, representing security and trust in digital commerce. Warm, inviting lighting with a professional, trustworthy aesthetic.
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Buselor is built around one simple principle:

You shouldn't have to blindly trust someone on the internet to buy or sell with confidence.

Our Trust & Safety systems are designed to protect buyers and sellers throughout the entire transaction—from account creation to payment, delivery, inspection, confirmation, settlement, and dispute resolution.

How Buselor Protects You

Buselor combines several layers of protection to keep you safe.

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User & Seller Verification

Buyers and sellers are verified to reduce fraud and protect against impersonation.

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Protected Transactions

Funds are protected through our settlement infrastructure. Sellers are paid after delivery confirmation.

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Delivery Confirmation

Your Delivery PIN confirms successful delivery. No PIN, no settlement.

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Dispute Resolution

Fair, evidence-based resolution when something goes wrong.

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Transaction & Settlement IDs

Every transaction is tracked with a unique Settlement ID.

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GIT Protection

Goods-in-Transit insurance for eligible deliveries.

No single security measure can eliminate every risk, but these layers are designed to make transactions significantly safer.

User Verification

Buselor may require users to verify their identity before accessing certain features.

Verification helps us:

  • Confirm that accounts belong to real individuals or businesses.
  • Reduce fraudulent accounts.
  • Protect users from impersonation.
  • Support transaction monitoring.
  • Meet applicable regulatory and compliance requirements.
  • Provide additional protection for higher-risk transactions.

What You May Be Asked to Provide

  • Full name
  • Phone number
  • Email address
  • Identification information
  • Bank account information
  • Business information
  • Other information required for verification

The information required may depend on your account type, KYC level, transaction limits, and applicable regulatory requirements.

What Seller Verification May Include

  • Seller identity
  • Business information
  • Contact information
  • Bank account information
  • Applicable KYC information

Verification does not mean that every product or seller is guaranteed to be perfect. Always review the product listing, seller information, and applicable marketplace policies before making a purchase.

Seller Verification

Buselor takes seller trust seriously. Depending on the seller and account requirements, sellers may be required to provide information for verification before accessing certain marketplace features.

Keep Your Account Secure

Your account security also depends on you.

Never Share

  • Your password
  • OTPs (One-Time Passwords)
  • Authentication codes
  • Delivery PINs
  • Wallet credentials
  • Recovery codes
  • Sensitive banking information

Buselor Support will never need your password or authentication code.

Use a Strong Password

Use a unique password that you don't use on other websites.

Secure Your Email and Phone

Your email address and phone number may be used to authenticate or recover your account, so keep them secure.

Protect Your Delivery PIN

Your Delivery PIN is especially important. It is used to confirm that you've received your order.

Only provide your PIN when:

  • The rider has delivered your package.
  • You have received the correct package.
  • You have inspected the order.
  • You're satisfied that the order matches your purchase.

Never provide your PIN:

  • Before delivery
  • To the seller before receiving the product
  • Over a phone call
  • Through WhatsApp or social media
  • To someone claiming to be Buselor Support
  • Because someone says it is required to "release" your payment

Your Delivery PIN is your confirmation of delivery. Protect it.

Disputes on Buselor

Sometimes a buyer and seller may disagree about an order. Buselor provides a dispute process to help resolve eligible transaction issues.

A dispute may arise when:

  • The wrong product was delivered.
  • A product is materially different from its listing.
  • An item arrives damaged.
  • An order is incomplete.
  • A package is lost.
  • Another eligible transaction problem occurs.

How to Open a Dispute

  1. Do not provide your Delivery PIN if you have not yet confirmed successful delivery.
  2. Open your order from your Buselor dashboard.
  3. Select the appropriate dispute/report option.
  4. Explain what happened.
  5. Upload relevant evidence.
  6. Submit the dispute.
  7. Wait for the review process to begin.

The earlier you report an issue, the easier it may be to investigate.

What Evidence Should I Provide?

Good evidence helps Buselor understand what happened.

  • Photos of the product
  • Videos of the package opening
  • Photos of damaged packaging
  • Photos of damaged products
  • Screenshots of the product listing
  • Order details
  • Delivery information
  • Messages with the seller
  • Payment records
  • Other relevant documentation

For damaged or incorrect orders, take photographs before altering, repairing, or disposing of the product or packaging.

Quick Safety Checklist

Quick reference for staying safe on Buselor.

For Buyers

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Keep payment on Buselor

Never pay outside the platform.

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Inspect before confirming

Always check your order before providing your PIN.

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Protect your Delivery PIN

Keep it private until delivery confirmation.

For Sellers

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Accurately represent products

List products honestly with clear descriptions.

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Package products securely

Protect items during transit.

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Use Buselor's delivery process

Don't arrange external delivery.

What Buselor Will Never Ask You to Do

block Share your password with Support
block Give your OTP to a support agent
block Give your Delivery PIN before receiving your order
block Send money to an employee's personal account
block Move a transaction outside Buselor to "complete" an order

If someone claiming to represent Buselor asks you to do any of these things, stop and contact us through our official support channels.

Frequently Asked Questions

Quick answers to common trust and safety questions.

Is Buselor completely scam-proof? expand_more
No platform can guarantee that every user or transaction will be risk-free. Buselor uses multiple layers of protection to reduce fraud and transaction risk.
What should I do if someone asks for my Delivery PIN? expand_more
Don't provide it unless you've received and inspected your order and are ready to confirm delivery.
How do I report a scam? expand_more
Contact Buselor Support and provide as much information and evidence as possible, including the seller, order, transaction, messages, and payment details.
Can sellers dispute buyer claims? expand_more
Yes. Sellers can provide evidence and relevant information during the dispute process.
How long does a dispute take? expand_more
Dispute resolution time depends on the complexity of the issue, the evidence available, the parties involved, and whether additional information is required.
What is GIT? expand_more
GIT means Goods-in-Transit insurance. It provides applicable protection for eligible goods during transportation, subject to the relevant insurance policy.

Need Help with Trust & Safety?

If you believe your account, payment, order, or personal information may be at risk, contact us as soon as possible.

Contact Support Report a Problem